• Technician

    INHOME GENIUS
    Job Description

    Job brief

    We are looking for a self-starter field technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

    Responsibilities

    • Provide service and customer support during field visits or dispatches
    • Tie workflow to schedule
    • Manage all on site installation, repair, maintenance and test tasks
    • Diagnose errors or technical problems and determine proper solutions
    • Produce timely and detailed service reports
    • Document processes
    • Operate vehicle in a safe manner and use field automation systems
    • Follow all company’s filed procedures and protocols
    • Cooperate with technical team and share information across the organisation
    • Comprehend customer requirements and make appropriate recommendations/briefings
    • Build positive relationships with customers

    Requirements

    • Ability to troubleshoot, test, repair and service technical equipment
    • English literacy
    • Ability to work flexible shifts and to adapt to changing work schedules
    • Familiarity with mobile tools and applications
    Contact Information
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